Global Organizations Continue to Receive Tangible Return on Investment from Analytics Solutions

SpeechTEK 2010
New York Marriott Marquis, New York City
Booth #617

Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has advanced its market standing in analyst firm Ovum’s Decision Matrix: Selecting a Speech Analytics Vendor research, published in July 2010.  Recipient of the firm’s highest-issued valuation-a “shortlist” rating-Verint® Witness Actionable Solutions® led in the areas of market impact and technical assessment with high scores in end-user sentiment.  Coupled with its strong position in the firm’s report, the company also has been named a “2010 Market Leader” award winner by Speech Technology magazine.   

Earning Ovum’s Top Rating
Ovum’s research explores the competitive dynamics within the contact center speech analytics market with a focus on helping businesses with vendor selection based on technology strength, reputation among customers, and impact on the market.  Carrying the firm’s “shortlist” valuation, Verint was top in market impact-including revenues, customer size, vertical reach, geographic reach and recognition.  Verint also led in the technical assessment-topping the list in core technology, analytics features, interface, packaged solutions, reporting, integration, deployment, solution maturity, and solution breadth and depth.  End-user sentiment also resulted in high scores most notably for capabilities tied to product quality and vertical specialization.

According to Ovum, “Customers rated it [Verint] highly for both product quality, and features and functionality…the results of the customer survey reflect Verint’s technical strengths.”  The firm also pointed to Verint as one of the only vendors to provide a separate speech analytics solution for mid-market enterprises.

Aphrodite Brinsmead, analyst, Ovum, comments, “Verint has gained a significant market share in the speech analytics sector by leveraging its large base of existing call recording and quality monitoring customers.  It continues to innovate in the workforce optimization technology market, developing its speech and desktop analytics capabilities. Its Impact 360 Speech Analytics has a broad feature set and was rated highly by Verint’s customers, leading to the vendor being rated “shortlist” in Ovum’s Decision Matrix.  Verint provides a compelling solution for customers looking for a fully integrated workforce optimization suite with strong analytics capabilities.”

Receiving Speech Technology Leader Honor
As stated in the publication’s July/August feature story, “Expanded processing power, improved software algorithms and system performance, and technological advances have all led to explosive potential for growth in all sorts of markets and corners of the world.”  Focused on these measures-including depth of functionality, accuracy and customer satisfaction-Speech Technology examined a range of technology and services based on research and analyst evaluations to make its top picks in the “2010 Market Leader” Speech Analytics category.  The publication describes Verint as a major player in the market, stating “Verint has a much larger install base and has a higher-power solution, counting major enterprises among its customer base.”  

“Finding the right operational data, customer feedback and business intelligence to make strategic business improvements can be a challenge.  Every day, thousands of Verint customers use Impact 360 to do just that,” adds Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions.  “This recognition from the analyst and media community is a tribute in our focus in helping organizations excel through innovation, partnership and embody our focus on customer success as they drive meaningful change within their organizations.” 

Visit Verint this week at Booth 617 during SpeechTEK, August 2-4, for a view into the latest in Impact 360 Speech analytics and its full-range of workforce optimization solutions.